Delivery and Shipping

Delivery Fees

Delivery fees and times vary for different products and are calculated based on the size and weight of your order and its destination. The delivery price is included with the product price, which is 20% of the total product price.

Delivery time

Typically, delivery occurs within 30 working days of us receiving your payment authorization and cleared funds. In some cases, the estimated delivery time frame will be longer, for example where items are made to order. From time to time the delivery of specific items will exceed our usual 10 working day delivery window for reasons outside our control. We work hard to process all orders as quickly as possible, and we will send you an email to let you know when your item has been dispatched by us Risk in the products passes to you on delivery. We do not accept liability for any loss, theft, or damage to the products after delivery

Delivery methods & locations

We work with many delivery partners including Post and courier companies. Your order will be delivered to the delivery address provided by you.

We deliver most products to all over India, In some cases, we will only be able to deliver products in metropolitan areas. This information will be shown on the product listing.

Delivery failure

Make sure you get the confirmation email after you place order and complete the payment. If your payment is successful but you do not receive any confirmation email, please let us know immediately. send the payment Id to info@felzon.in or info@felzon.com and mention you did not receive the confirmation email.

Please make sure you have given the correct phone number, Post Box Number, and email address. We will not be able to change the information after you place the order, all the orders will be placed automatically to our supply chain as soon as you complete the order.

You must verify your information is correct, especially your delivery address. If the address provided is incorrect and the package is returned, you may be billed for the additional shipping charges for your delivery to reach you. You agree to this by placing an order with us, we reserve the right to pass on applicable charges to you if you provide wrong address and contact information.

Phone numbers are very important for courier package delivery. If your phone number is incorrect courier will not be delivered to you and it will be locked (OFD lock). If courier company put the shipment to OFD lock we will not be able to remove that, eventually it will change to RTO (Return to Origin).

Courier company will send the OTP to your registered phone number. If you are unable to provide the OTP, the package will not be delivered to you and the shipment status will change to return to origin (RTO).

RTO marked orders cannot be delivered. If you need that product you need to start the order process again.

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